If you are not 100% satisfied with your purchase from the NADelectronics.com store within the first 30 days, please contact customer service for a full money-back guarantee. If you’re outside 30 days of your original purchase date, please contact the NAD Support Team for assistance.
NAD Electronics offers free shipping for all products purchased from NADelectronics.com. Once you have successfully purchased an item from NADelectronics.com and payment has cleared, your shipping information will be sent directly to you. In most cases please allow 2 business days for shipment of purchased items to leave the warehouse, however, shipping may take longer in some cases due to holidays or office closures.
30-day Money Back Guarantee
We are confident that you will enjoy your recent purchase from NADelectronics.com. If for some reason you are not satisfied with your purchase and wish to return the product within 30 days, we will be glad to refund you the purchase price with tax, excluding the flat rate ($20) shipping cost*.
*$20 flat rate shipping cost is deducted from the refund at the time of return and refund processing.
**We reserve the right to charge additional shipping costs for packages that weigh more than 75lbs. You will be notified of additional charges before return labels are issued.
How to process a 30-day return:
All 30-day returns must have a corresponding Return Merchandise Authorization (RMA) number. You can receive an RMA and return shipping instructions from the NADelectronics.com store by contacting customer service.
Your refund credit will appear on your card 5-7 days after receipt of returned goods in original condition.
You can submit a request to cancel your NAD order on the same day the order was placed (unless your product is on backorder). Please note that your request may not be able to be approved because your order has already been shipped.
Click here to submit a request to cancel your order. You can also check the status of your order here before cancelling.
If you need help purchasing NAD online click here for answers to frequently asked questions.